Discounts, Returns, Warranty & Liability
Discounts
1. From time to time DAS offers coupons discounts in conjunction with some products. Only one coupon is good at a time and if a customer is part of a discount structure the customer will receive the lesser price of the item discounted with the coupon or the discount structure price.
General Return Policy
1. There are no refunds for custom cut products or special order products. For these product all sales are final.
2. There are no refunds for products unless the product is unopened or shown to be defective.
3. Unopened ink products must be returned within 15 days and all other items within 30 days
of when the product was received.
4. In order to return goods, the customer must call and obtain a return authorization number
(RMA) before sending the product back. Returns without authorization will be refused.
5. An in store credit will be issued to the customer for the purchase price less a 15% restocking
charge.
6. Shipping charges are not refundable.
Defective Products
1. If a product is found to be defective, the customer should immediately call and obtain an
RMA and ship the defective item back to Digital Art Supplies.
In the meantime DAS customer service will immediately replace the defective item and charge the
customer for the replacement item. When the defective product has been returned, DAS will credit the
customer's account for the cost of the product and return shipping.
2. All defective claims must be made within 30 days of the purchase.
Damaged Products
1. Title to goods being purchased passes to the purchaser upon delivery of the goods to the purchaser,
unless otherwise specified.
2. Loss or damage that occurs during shipping by a carrier selected by Digital Art Supplies is Digital Art
Supplies responsibility.
3. Loss or damage that occurs during shipping by a carrier selected by Customer is Customer's
responsibility.
This means for example if we ship using your FEDEX account, you are responsible for the product once
it leaves our warehouse. Any and all claims on damage must be made by the customer to the carrier
used.
Warranty and Liability
1. Products distributed and sold by Digital Art Supplies are warranted only to the extent of the original
manufacturer's warranty, by the manufacturer, not Digital Art Supplies. Please consult the
manufacturer for support questions.
2. Any product found to be defective will be replaced upon prepaid return of unused defective product.
Our liability is limited to product replacement only.
3. In no event will Digital Art Supplies be liable for indirect or consequential damages arising from the
use or misuse of any of the products we sell or distribute.
4. In general, the manufacturer's warranties do not apply to defects caused by accidents, misuse, abuse,
tampering, improper storage or out of date product. For more information regarding manufacturer's
warranty, if there is any, please consult the manufacturer.
5. Digital Art Supplies does not guarantee estimates of longevity for archival products, nor is Digital
Art Supplies liable for any premature fading or deterioration of any sort. You as the buyer are liable to
verify any estimates or other information given on our web pages directly or indirectly linked from it.
Some information on our pages is quoted directly from manufacturer's web sites or other literature.
Digital Art Supplies assumes no liability for the veracity of these claims. All longevity estimates should
be treated as such, Digital Art Supplies is not liable for premature fading of prints or damage to
printers through use of our products. Be sure to properly research your purchase and follow the
directions given.
If you need help, please contact us.
|
|
 |
|
HELP | TOLL FREE 1.877.534.4278
